Nguyễn Trần Tiến Phúc
AI Customer Support Quality Analyst
Đà Nẵng, Vietnam · GMT+7 · Open to remote work
I make sure customer communication reads clearly, accurately, and on the right tone — whether a human or an AI wrote it. Day to day I run live AI-powered products for real customers, review their automated replies, and rewrite anything that misses the mark. I hold an IELTS 7.5, work in both English and Vietnamese, and started out teaching English and in front-line customer service — so judging tone and giving clear feedback is second nature.
Review human & AI-generated customer replies for tone, clarity, and factual accuracy; flag failure modes and fix them.
Ship and operate real web products used by paying customers, with quality checks before anything reaches them.
IELTS 7.5. Years grading writing against rubrics and giving specific, actionable feedback.
Fluent English–Vietnamese communication for members, partners, and customers.
A "swipe together" app that helps couples decide where to eat, with real map data and nearest-match sorting. Designed, built, and shipped to real users.
Day-to-day point of contact for a bilingual community — member communication across email, Zalo, and WhatsApp, plus 40+ workshops and networking events (WildMeets, WildRally, Pour & Pause, and more).
A live CRM I run for a fashion retailer — product catalog, regional order analytics, customer-care and reminder flows, plus automated quality checks on every outgoing message. (Client system, private — customer data not shown.)
Outside work I host board-game and community nights, and I taught young learners and IELTS — both are really the same skill: making people comfortable, then giving feedback that actually helps.
Let's talk
phucnguyendn1122@gmail.com · +84 902 513 272 · Đà Nẵng, Vietnam